Who we are

This privacy policy notice is served by Gill’s Barrow, under the website; https://www.gillsbarrow.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and/or refrain from submitting your personal data to us.

What personal data we collect and why we collect it

When signing up as a user on our site, you will initially be asked for your email address so that we can contact you about your account if needed. When you place an order, you will be asked for personal details such as your name, email address, phone number and address. This information is required so that we can keep you up to date with any order related information, and dispatch your order. From time to time we may need to contact you about your order and make amendments.

All users can see, edit, or delete their personal information at any time in their user profile (except they cannot change their username). Website administrators can also see and edit that information. Website administrators do not have access to password details.

All order data is processed by Gill’s Barrow; additionally the website is administered by Gill’s Barrow. Card payments are processed through the Stripe Checkout, so we do not have access to your card details.

We will continue to process your information on this basis until you withdraw consent or it is determined your consent no longer exists. If you withdraw consent, we will retain your personal data for 6 months after your last order date for legal reasons.

Comments

When visitors leave comments/reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

If you send us a message using the contact form on our website, you will be asked for your name and email address so that we can reply. You will be asked to consent to us storing your submitted details for this purpose. We will not add you to our mailing list or send you any other communication unless you request us to do so.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Woocommerce

We use WooCommerce for our online store. While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

We also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Dispatch your order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We will also store reviews, if you choose to leave them.

Please see WooCommerce’s Privacy Policy for more details.

Who we share your data with

We share information with third parties who help us provide our orders and store services to you, for example:

Stripe

We accept payments through the Stripe Checkout. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see Stripe’s Privacy Policy for more details.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our contact information

Please email us at gill@gillsbarrow.com if you have any privacy concerns.

Last updated: March 2020